This is the "FAQ" page of the "FAQ" guide.
Alternate Page for Screenreader Users
Skip to Page Navigation
Skip to Page Content
Sun

FAQ  

Frequently Asked Questions
Last Updated: Jan 30, 2017 URL: http://nnpls.libguides.com/FAQ Print Guide RSS UpdatesEmail Alerts

FAQ Print Page
  Search: 
 
 

Collection Development

The Collection Development and Management Policy (Policy) sets guidelines for the selection and deselection of library materials that correspond with the Newport News Public Library System’s (Library) mission.

 

Contact Us

Renewals - (757) 597-2917

Select a Location for Address, Hours, and Phone Number.



Submit Feedback|Get eSupport

 

Online Account Access

Web

Manage Your Account Online

Use your Library Card Number and

 

Frequently Asked Questions

Frequently Asked Questions 

Your library card is your key to access materials, digital media, public computers, and much more!


  • General
    • What are the Library System's hours of operation?

       

      Grissom

      Main Street

      Pearl Bailey

      Public Law Library

      South Morrison

      Monday

      10am - 9pm

      10am - 9pm

      10am - 9pm

      8am-12pm and 1pm-5pm

      10am - 6pm

      Tuesday

      10am - 9pm

      10am - 9pm

      10am - 9pm

      8am-12pm and 1pm-5pm

      10am - 6pm

      Wednesday

      10am - 9pm

      10am - 9pm

      10am - 9pm

      8am-12pm and 1pm-5pm

      10am - 6pm

      Thursday
      10am - 9pm
      10am - 9pm
      10am - 9pm
      8am-12pm and 1pm-5pm
      10am - 6pm
      Friday
      10pm - 6pm
      10pm - 6pm
      10am - 6pm
      8am-12pm and 1pm-5pm
      10am - 6pm
      Saturday
      10pm - 6pm
      10pm - 6pm
      10am - 6pm
      CLOSED
      CLOSED
      Sunday
      1pm - 5pm
      1pm - 5pm
      CLOSED
      CLOSED
      CLOSED
    • What events does the Library System have?
            Check the event listings calendar
      here
            ! You can also
      subscribe
            to our monthly newsletter
      Books & Beyond
          .
    • Can I leave children unattended in the Library?
        Children under 9 should not be left unattended in the library. They must be accompanied by a responsible individual at least 11 years of age.
    • Does the Library have a dress code?
        Library policy requires both shoes and shirts.
    • Why won't Library Staff work on or look after my computer?
        The library is a busy public building – we are unable to watch your personal property.
    • Can I have food and/or drinks in the Library?
        Food is not allowed in the library public areas. Non-alcoholic beverages are allowed in the public areas as long as they are in containers with lids; open cups are not permitted. No food or beverages are allowed in the Virginiana Room.
    • Can I use my cell phone in the Library?
        As a courtesy to others, we ask that you use your cell phone outside or in the lobby.
    • Can I donate books, CDs, DVDs and magazines to the Library?
        We are happy to accept everything except older encyclopedias and magazines.
  • Library Cards
    • How do I apply for a Library Card?
          Complete an
      application
        , print the form and bring it to your local library. The form MUST be signed at the library.
    • What does a Library Card cost?
      • Paper cards are free initially
      • Plastic cards are $1.00
      • There is a Replacement fee of $1.00 for lost, stolen or damaged cards
    • Do I have to live in Newport News to get a Library Card?
        The following individuals are eligible to receive a library card:
      • Any resident of the City of Newport News
      • Any verifiable resident of the State of Virginia
      • Any out-of-state resident with a verifiable local address
    • What do I need to get a library card?
        The individual applying for a card must be 18 or older and provide proof of name and address. If name and address are verified at time of application, the patron will receive a library card. The following sources are acceptable for proof of name and address: Driver's license – Primary source State ID card Automobile registration IDENT-A-KID card Newport News Redevelopment & Housing Authority pictured ID’s If the individual applying for a card can only furnish proof of name only, the individual may check out 2 items and the library will mail the card to the address provided on the application. The following sources are acceptable as proof of name only: Social security card (record number) Military ID card Shipyard ID card Report card Pictured school ID’s if name is listed on ID This applies to all adult registrations, including students. Also, students without proof of name who are applying for an adult card are eligible to receive a card if one of the parent's or guardian's names is verified.
    • I lost my Library Card; how do I get a new one?
          Replacement fee for lost cards is $1.00. Please visit your local library branch to fill out a library
      application
        form and obtain a new card.
    • I never received my Library Card in the mail; what do I need to do?
        Please allow up to 3 weeks for delivery of your card. If you have not received your card after 3 weeks, we will reissue another card at no cost and mail it again.
    • My Library card is lost/stolen; what do I need to do?
          Please notify the library of your lost/stolen card so that we may place a hold on your account so that there is no unauthorized activity. Then please visit your local library branch to fill out a library
      Application Form
        and obtain a new card. Replacement fee for lost cards is $1.00.
    • Can anyone younger than 18 years old apply for a library card?
        Yes. A parent or guardian signature is required for children under 18. If a child is the ward of a children's home (i.e. Safehaven), then the institution must provide written documentation that states that the institution is the legal guardian for that particular child, and that the institution assumes responsibility for any and all use of the card.
  • Borrowing
    • How many books, CDs and DVDs can I check-out?
        You may have 50 items checked out on your card. Only 20 DVDs may be checked out at a time.
    • How long can I keep my items?
        7 days for DVDs, videocassettes 14 days for audiocassettes, CDs, popular books, science project books, literary criticism, children’s picture books, children’s magazines more than one year old 21 days All other books, paperbacks
    • How can I renew my items?
              You may renew library materials by phone 24/7 by (757) 597-2917, or by going
      online
        and logging in using your library card number and password (Date of Birth MMDDYY). Items can be renewed up to 3 times unless the item has been requested by another patron.
    • My items will be due while I'm out of town; what do I do?
            You can renew your items 
      online
        via the Library's Catalog. Or, Call 597-2917 for our automated phone service where you can renew materials and check your account - 24/7!
    • Do you have computer games for check-out?
        At this time, we do not have computer and/or video games available for check-out.
    • Why don't you have shopping bags?
        We sell plastic bags for .50, cloth bags for 2.00, and larger canvas bags for $10.00.
    • I have renewed my items the maximum number of times, but I still need it; what do I do?
        Items may be renewed 3 times if it has not been requested. After that time, you will need to check it back in and leave it on the shelf for 24 hours. Then you may check it back out again. Alternatively, we can try to get you another copy to check out right away.
    • Someone else has used my card to check-out items; am I responsible for them?
        Yes, you are responsible for any item checked out on your library card.
  • Requests
    • How do I requst an item be put on hold (set aside) for me?
          Go to our
      online Catalog
        , search for the title, then Click on "Place Request". You will need to enter your library card number (login) and select the branch where you want to pick up the item. You will recieve an email notification or automated phone call (depending on the notificaiton preference selected at the time of registration) when your item becomes available. We will hold all items for five days to be picked up. Note: If items are not picked up or cancelled within the 5 days, a $1.00 fee will be added to the requestor's account.
    • How to I request a book from another Library System?
          If there is a book or article you want that is not available at any of the Newport News Public Libraries, we will be happy to try and borrow this item for you from another library system. To request an item through Interlibrary Loan, call or visit your local branch or request an Interlibrary Loan
      online
        .
    • Can I recommend items to be added to the Library's collection?
          Yes, you can. You can fill out a Patron Purchase Request Form at any branch, or you may call or
      email
        the library with your suggestion.
    • Do you have a Summer Reading Program?
        Yes we have an annual Summer Reading Program. We offer programs and prizes for children, teens, adults and families. Check the homepage, kids, and teen pages for more information.
    • Where do I find what books I need to read for school over the summer?
          Your local library will have the summer reading lists or you can look
      online
        .
    • My requested items may become available while I am out of town; can I delay them?
          Yes, you can. Sign into your
      online account
        and select the "Requests" tab. Then, click the "deactivate" button, and you can deactivate your holds while you are away and reactivate them when you return.
  • Damaged/Missing Items
    • My dog ate my Library book; what do I do?
        Please let us know as soon as possible. We will need to determine the fee to replace the item.
    • I checked-out a damaged Library book; what do I do?
          Please
      contact us
        as soon as you realize the item is damaged. We can place a note on your account.
    • I returned my book, but the Library says it is still checked-out to me; what do I do?
          Please
      contact
        the Circulation Supervisor at the branch where you checked the item out.
  • Fines/Payment
    • How are fines/fees calculated?

      Adult materials: $0.15 per item, per day

      Children's materials (checked out on adult card): $0.05 per item, per day

      Paperbacks (PBK): $0.05 per item, per day

      Children’s cards (ages 17 and under): No overdue fines; fees may accrue for holds, ILL, and other type transactions.

      Maximum accumulated fine: $5.00

      Expired Hold Fee: $1.00

      Returned check fee: $35.00

    • I am on a limited income and cannot pay my fines; what do I do?
        Please see the branch manager to work out a payment arrangement.
    • I lost/damaged an item; how do I pay for it?
        You can pay for lost\damaged items at any branch of the Newport News Public Library System. We accept cash, check or money order. Please note that we are unable to accept credit/debit cards at this time.
    • There is an item charged on my account that I did not check-out; what do I do?
          Please
      contact
        the Circulation Supervisor at the branch where you checked the item out.
    • I paid my fine/fee, but the charge is still listed on my account; what do I do?
          Please
      contact
        the Circulation Supervisor at the branch where you checked the item out.
  • Computer Use
    • Does the Library offer Computer Classes?
          Free computer classes are offered each month at most library locations. Click
      here
        to view the Library's program schedule and search classes.
    • Can Library Staff assist me with computer problems?
        If staff are available, they will try to help you.
    • Can I print at the Library? What does it cost?
        Yes, printing is available; you must either purchase a $2.00 guest card or be a Library cardholder to use the printing services. Printing costs are .15/page for black and white, .50 cents/page for color.
    • Can I watch a movie on Library computers?
        At this time, you cannot put a DVD in the computer and play it, but you can stream online videos (via Netflix, Hulu, etc.). You cannot download from peer-to-peer sites, and, of course, you only have a 2 hour time limit. Playing video requires a lot of bandwidth, so your response time could be affected.
    • Can I bring my homework on a USB drive to use on a Library computer?
        All of our computers accept portable storage devices (CD, DVD, Flash Drive, etc.). Library computers do not have floppy disc drives. If you are using a CD\DVD, our machines can only read them, not write to them. You can also purchase flash drives at computer service desks.
    • Can someone help me look for a job online?
          All Newport News libraries are now SNAP (SHARE Network Access Points) centers and offer access to the SHARE network. Trained staff are available to help job-seekers connect to One-Stop Career Centers through the computer and direct referral. SNAP assistance will not be available at the West Ave. Library until further notice. Services include: Job search information and assistance; Local, state and national job listings; Schedule of local job/career fairs Workspace with computers with Internet access, phone, fax, and copiers Unemployment insurance claim filing Registration for Virginia Employment Commission services Introduction to training opportunities If you need assistance beyond these core services, you can contact: One-Stop Career Center Virginia Workforce Center 600 Butler Farm Road, Room 1015 Hampton, VA 23666 757-865-5874. In addition, some libraries offer monthly Break-Out Sessions to help individuals with email accounts, resumes, and job online applications. See the Library's
      Job Seekers
        page for more information.
    • Is there free WiFi (wireless internet access) in the Library?
        Yes, all Newport News Public Libraries have free WiFi access. You must have a dedicated browser available on your device (i.e. Internet Explorer, Google Chrome) in order to access and agree to the Library's terms of use prior to web access. Most, but not all, devices are compatible with our WiFi access service.
    • Can I print from my laptop?
        No, at this time the Newport News Public Libraries do not offer wireless printing services.
  • Library Employment
    • How do I find out about jobs at the Library?
          Please visit our
      Job Seekers
        page for more information about employment assistance.
    • Can I volunteer at the Library?
          Yes, volunteer opportunities are available at many branch locations. The Newport News Public Library System is made great by its supporters. If you are interested in volunteering, fill out the
      Volunteer Application
        and turn it in at your local library.
    • Can Library Staff help me find a job?
          Yes! Please visit our
      Job Seekers
        page for more information about employment assistance.
 

Additional Services Available

The following equipment and services are available at various Branch locations. It costs $1.50 to send the first page of an outgoing fax and $1.00 for each additional page (domestic faxes only). International faxes costs $4.95 for the first page and $3.45 for each additional page. 

  • Copy Machines - Available at the Grissom, Main Street, and Pearl Bailey libraries. Copies are .15 each. Some machines will accept $1.00 bills, so be sure and bring proper change. Credit and debit cards are not accepted. A photocopy machine is also available at the  Public Law Library. Copies are .20 each.
  • Fax Machines Fax payment is acceptable via credit card, debit card, and pre-paid fax card (available for purchase at the information desk). **Fax use is outbound only.**
    • Fax Pricing - Domestic:
      • 1 $1.75
      • 2 $2.75
      • 3 $3.75
      • 4 $4.75
      • 5 $5.75
      • 6 $6.75
      • 18 $10.75
    • Fax Pricing - International:
      • 1 $4.95
      • 2+ $3.45/page
  • Microfilm Reader/Printer - Available in the Virginiana Room, at the Main Street Library, and at the Grissom Library. It costs .15 per page. Please be sure and bring enough change, especially if you plan on making a lot of copies. Change available from staff is limited.
Description

Loading  Loading...

Tip